How your personal data is collected, used, and kept safe — all clearly explained in one place.
Quick Note: Jaye 9 deeply respects your privacy. We never sell your data to third parties. This Privacy Policy explains what information we hold and why.
We collect various types of information when you register and use Jaye 9. This data is used to keep our services running and to improve your experience.
We only collect information that is genuinely necessary to provide our services. Collecting data beyond what is needed goes against our policy.
Jaye 9 collects your information in several ways. The main methods are outlined below:
| Source of Collection | Data Type | Purpose |
|---|---|---|
| Registration Form | Name, Email, Phone, Date of Birth | Account Creation |
| KYC Verification | NID, Passport, Photo | Identity Verification |
| Payment Processing | Mobile Banking Details | Transaction Completed |
| Browsing Cookies | IP, Device, Session | Security & Improvement |
| Support Contact | Chat & Email Records | Service Quality Improvement |
| Gaming Activity | Bets, Wins & Losses, Timestamps | Responsible Gaming Monitoring |
Jaye 9 uses the information collected from you for specific purposes only. We never use your data for any other purpose without your explicit consent.
You can unsubscribe from promotional emails or SMS at any time. However, essential account-related notifications cannot be turned off.
Jaye 9 never sells your data. However, limited information may be shared with third parties in certain specific circumstances.
We never: Sell your data to marketing companies, transfer it to advertisers, or share it for any purpose without your consent.
Jaye 9 uses cookies on its website. Cookies are small text files stored in your browser that help us improve our services.
You can disable analytics cookies from your browser settings. However, disabling essential cookies may prevent the platform from functioning properly.
You'll be prompted to provide cookie consent on your first visit to the platform. You can always update your preferences later from Settings.
To protect your privacy, Jaye 9 employs industry-leading security measures. Keeping your data safe is not just a legal obligation for us — it is a core commitment.
In the event of a data security breach, we will notify affected users within 72 hours and take all necessary steps to address the situation.
Jaye 9 does not retain your data beyond what is necessary. However, certain information must be kept for a specified period to meet legal and regulatory requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Laws |
| KYC Documents | 5 years after the end of relationship | AML Regulations |
| Support Conversations | 2 Years | Quality Assurance |
| Log Files | 12 Months | Security Monitoring |
| Marketing Preferences | Until unsubscribed | Based on your consent |
Once the retention period expires, data is securely deleted or anonymized.
You have clear rights over your personal data. Jaye 9 fully supports and upholds these rights.
You can request to see what information we hold about you.
Contact support to correct any inaccurate or outdated information.
You can request that your data be deleted, unless we are required to retain it by law.
You can request that your data be used only for specific purposes.
You can request a copy of your data in a machine-readable format.
You can object to your data being used for marketing or any other purpose.
To exercise these rights, email us at: support@jaye9.biz — We will respond within 30 days.
Jaye 9 strictly prohibits the use of the platform by anyone under the age of 18. We do not knowingly collect data from minors.
If we become aware of any account created by a minor, it will be immediately suspended and all associated data permanently deleted.
If you believe a minor is using our platform, please support@jaye9.bizto let us know.
Jaye 9 may update this Privacy Policy from time to time. For any significant changes, we'll notify you in advance at your registered email address, and the updated date at the top of the page will reflect the revision.
If you have any questions, concerns, or complaints regarding our Privacy Policy, please get in touch. Our privacy team is always ready to help.
Email: support@jaye9.biz
Response Time: Within 24–48 hours
Language: Support is available in both Bengali and English
For further assistance, please visit our Help Center View or FAQ Read the page.
Jaye 9 makes no compromises when it comes to protecting your data.
Every transaction and personal detail is protected with 256-bit SSL/TLS encryption — the same standard used by banks.
We never sell or share your information with marketing companies or third parties — that's our commitment.
You have full control to view, correct, delete, or download your personal data at any time.
Our systems are regularly audited by independent security experts to ensure there are no vulnerabilities.
Only what is truly necessary is collected. Requesting excessive or unnecessary information is outside our policy.
Once the designated retention period expires, your data is automatically deleted or anonymized securely.
Enjoy gaming on Jaye 9 with your privacy fully protected. Create an account today and claim your welcome bonus.
Your data is completely secure · Terms & Conditions · Responsible Gaming